Your Dream Dress Awaits
Returns & Refunds
- Explore your options for returns and refunds easily.
We want you to love your purchase. If you are not completely satisfied, you can initiate a return within 30 days of receipt. Please ensure the items are in their original condition and still have tags attached. Refunds will be processed after we receive the returned items and verify their condition. If you have any questions about the process, feel free to reach out to our customer support team.
- Understand the conditions for eligibility of returns.
To start the return process, please visit our Returns page. Here, you will find step-by-step instructions on how to package your items and where to send them. Remember, items sent back without prior notification will not be accepted.
- Learn about the timing for processing returns.
Refunds typically take 5-7 business days to reflect back on your original payment method after we have approved the return. You will receive a confirmation email once your refund is processed. Please keep track of your return shipping receipt until your refund is confirmed.
Refund Assurance
Frequently Asked Questions
- Get answers to common questions about returns.
We’ve compiled a list of common questions regarding our return and refund policy for your convenience. Click on each query below to expand and see the answers. If you have further questions, don’t hesitate to contact us directly.
- Understand deadlines and requirements for returns.
1. How long do I have to return an item?
You have 30 days from the date of receipt to return an item.
2. Is it possible to exchange an item?
At this time, we do not offer exchanges; however, you can return your item for a refund.
3. Can I return a sale item?
Sale items can be returned as long as they are in original condition.
- Know about the impact of sale items on returns.
Be aware that sales promotions may affect the return window. Please check the specific terms at the time of purchase. If an item was marked as final sale, it cannot be returned. Always feel free to reach out if you need clarification.
We wish to make your shopping experience enjoyable. Understanding our return process is a crucial part of that. For more queries, do not hesitate to reach out. We are here to help and want to ensure you are happy with your choices.